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ELECTRONIC FUND TRANSFERS
YOUR RIGHTS AND RESPONSIBILITIES

This Agreement and Disclosure is made in compliance with Connecticut and federal law regulating Electronic Fund Transfer (EFT) services. Electronic Fund Transfers are any transfer of funds that is initiated through an electronic terminal, telephone, computer, or magnetic tape for the purpose of ordering, instructing, or authorizing a financial institution to debit or credit a deposit account at Connecticut Community Bank, N.A.The following disclosures set forth your and our rights and responsibilities concerning the Electronic Fund Transfers. In this Agreement, the words "you" and "your" mean those who sign as applicants or any authorized user(s). The words "we", "us", and "our" mean the Bank. For purposes of this policy, every day is a Business day except Saturdays, Sundays and federal holidays (even if our offices are open on those days). Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference.

By signing an application or by using your card or by using an EFT, you agree to the rules in this Agreement for the type of EFT service that you use.

Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account.

1. Preauthorized credits. You may make arrangements for certain direct deposits, such as Social Security payments or payroll, to be accepted into your checking or statement savings account(s). Any such preauthorized credits will be reflected on your periodic statement. We do not charge for preauthorized credits.

2. Preauthorized payments. You may make arrangements to pay certain recurring bills, such as insurance premiums, from your checking or statement savings account(s). Any such preauthorized payments will be reflected on your periodic statement. We do not charge for preauthorized payments.

3. ATM Services

Types of transfers - You may use the automated teller machine (ATM) card and personal identification number (PIN) issued to you to initiate transactions at ATMs of ours, ATMs within the networks identified on your card and such other facilities as we may designate from time to time. At present you may use your card to (some of these services may not be available at all ATMs):

  • Make deposits to your checking account(s).
  • Make deposits to your statement savings account(s).
  • Withdraw available funds from your checking or statement savings account(s).
  • Transfer funds between your checking and statement savings account(s).
  • Obtain balance information on your deposit accounts.

Some of these services may not be available at all ATMs.

Limitations on Frequency and Amount

  • You may withdraw up to a maximum of $500.00 from our terminals per day, if there are available funds in your account or in a related overdraft protection line.

Types of ATM Card Point-of-Sale (POS) Transactions - You may access your checking account(s) to purchase goods (in person), pay for services (in person), and get cash from a merchant, if the merchant permits, or from a participating financial institution.

Point-of-Sale Transactions - dollar limitations - Using your card:

  • You may not exceed $500.00 in total transactions per day, if there are available funds in your account or in a related overdraft protection line.
  • For security reasons there are other limitations on the number of transactions you may make at an ATM or POS terminal.

Fees

  • To replace your ATM card (lost/stolen/damaged) there is a charge of $10.00 per card. Additional charges may apply for expedited service.
  • We do not charge for ATM withdrawals or POS transactions.
  • Please refer to our separate schedule for additional information about fees.

Notice Regarding ATM Fees By Others. If you use an automated teller machine that is not operated by us, you may be charged a fee by the operator of the machine and/or by an automated transfer network.

Except as indicated elsewhere, we do not charge for these ATM and POS electronic fund transfers.

Please see Limitations on Frequency of Transfers section regarding limitations that may apply to an ATM transfer.

4. Visa® Check Card

Types of transfers - You may access your checking account(s) to purchase goods (in person, by phone or personal computer), pay for services (in person, by phone or personal computer), get cash from a merchant, if the merchant permits, or from a participating financial institution.

Limitations on Frequency and Amount

  • You may not exceed $500.00 in ATM cash withdrawals per day, per card, if there are available funds in your account or in a related overdraft protection line.
  • You may not exceed $500.00 in merchant transactions per day, per card, if there are available funds in your account or in a related overdraft protection line.
  • For security reasons there are other limitations on the number, amount and frequency of transactions that you may make at ATM and POS terminals.

Fees

  • To replace your Visa® Check Card (lost/stolen/damaged) there is a charge of $10.00 per card. Additional charges may apply for expedited service.
  • We do not charge for ATM withdrawals or POS transactions.
  • Please refer to our separate fee schedule for additional information about fees.

Please see Limitations on Frequency of Transfers section regarding limitations that may apply to Visa Check Card transfers.

5. Telephone Banking

Types of transfers - You may access your account by telephone 24 hours a day, 7 days a week through our telephone banking service using your personal identification number (PIN), a touch-tone phone and your account number to:

  • Obtain balance information on your deposit accounts.
  • Transfer available funds between your checking and statement savings account(s).
  • Verify checks paid from your checking account(s).
  • Verify withdrawals made from your checking and statement savings account(s).
  • Verify deposits made to your checking and statement savings account(s).
  • Place a stop payment on a check up to $999.99. Stop payment must be confirmed in writing. Stop payment fee(s) apply.

You will not receive receipts for these Electronic Fund Transfers when you use our Telephone Banking service. However, your transaction activity for the month will be reflected in your monthly statement.

Limitations on Amount

  • Transfers may not exceed $50,000.00 per day.

Fees

  • We do not charge for any Telephone Banking inquiries or transfers.
  • Please refer to our separate fee schedule for additional information about fees.

Please see Limitations on Frequency of Transfers section regarding limitations that may apply to Telephone Banking transfers.

6. Online Banking

Types of transfers - You may access your account(s) by personal computer 24 hours a day, 7 days a week using your User ID and Password, registered computer and Internet connection to:

  • Obtain balance information on your deposit account(s).
  • Transfer available funds between your checking and statement savings account(s).
  • Obtain statements on your account(s), review transactions and checks paid.
  • Utilize the Bill Payment service to direct us to make payments from your checking account to third parties that you have set up in advance.
  • Download transaction activity from your account(s) to supported accounting software or spreadsheet software.

You will not receive receipts for these Electronic Fund Transfers when you use our Online Banking service. However, your transaction activity for the month will be reflected in your monthly statement.

A separate agreement is required to obtain the Online Banking and Bill Payment service. Our Electronic Service Agreement provides additional information regarding bill payment processing and online services.

Limitations on Amount

  • Bill Payments to third parties cannot exceed $9,999.00 per transaction.
  • With Bill Payment, you cannot make two payments for the same amount to the same payee on the same payment date.

Fees

  • Personal Online Banking and Bill Payment services - no charge
  • Please refer to our separate fee schedule for additional information about fees.

Please see Limitations on Frequency of Transfers section regarding limitations that may apply to Online Banking transfers.

7. Electronic Check Conversion

You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.

LIMITATIONS ON FREQUENCY OF TRANSFERS

  • Federal law limits the type of transactions on certain accounts, such as, statement savings and money market accounts. No more than six preauthorized, automatic, telephone or electronic withdrawls or transfers to another account at the same bank or to a third party during a month can be made.
  • Electronic transfers, withdrawls, or payments to third parties initiated from a personal computer (online banking) or by debit card are also included as a type of transfer subject to the six transaction limit.

DOCUMENTATION

  • Terminal Transfer(s). You can get a receipt at the time you make any transfer to or from your account(s) using one of our ATM or POS terminals.
  • Preauthorized credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can contact your local branch office or you can call us at (877) 331-BANK (2265) toll free, to find out whether or not the deposit has been made.
  • Periodic statements. You will get a monthly account statement from us for your checking, statement savings, and money market accounts.

PREAUTHORIZED PAYMENTS

  • Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how:

    Call or write us at the telephone number or address listed at the end of this document in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. If you do not do so, then your oral stop payment order will cease after 14 days and we may make payment if it is demanded.

    If you want to stop these preauthorized payments permanently, you must notify the person or organization you have told us to pay. A stop request which we receive will only stop the particular payment to which it applies.

    Unless otherwise stated in this agreement, you cannot stop an EFT, other than a preauthorized transfer.

    Please refer to our separate fee schedule for the amount we will charge you for each stop payment order you give.

  • Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more that a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.) If you want to know whether an automatic payment has been made, you may call or write us at the telephone number or address listed at the end of this document.
  • Liability for failure to stop payment of a preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for certain types of losses or damages which you suffer.

FINANCIAL INSTITUTION'S LIABILITY

Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for certain types of losses or damages. However, there are some exceptions. We will not be liable, for instance:

(1)    If through no fault of ours, you do not have enough available funds in your account to make the transfer.

(2)    If you have an overdraft line and the transfer would go over the credit limit.

(3)    If the automated teller machine where you are making the transfer does not have enough cash.

(4)    If the terminal, system, personal computer or modem was not working properly and you knew, or should have known, about the breakdown when you started the transfer.

(5)    If circumstances beyond our control (such as fire, flood, power outage or technical failure) prevent the transfer, despite reasonable precautions that we have taken.

(6)    If there is any loss, damage or injury, resulting from (i) an interruption in your electrical power or telephone/cable service (ii) the disconnection of your telephone line or deficiencies in line quality or (iii) any defect or malfunctions of your personal computer, modem, or telephone/cable line.

(7)    If we do not receive proper instructions for the particular transfer.

(8)    If the funds in your account(s) are subject to legal process restricting such transfer.

(9)    If your ATM card or Visa® Check Card has deteriorated or been damaged so that it does not function properly.

(10)   If we have a reasonable basis for believing that unauthorized use of your Password or account has occurred or may be occurring.

(11)   There may be other exceptions stated in our agreement with you, including a default under this agreement or any other deposit agreement.

CONFIDENTIALITY

We will disclose information to third parties about your account or the transfers you make:

(1)    where it is necessary for completing transfers; or

(2)    in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or

(3)    in order to comply with government agency or court orders; or

(4)    to government officials in connection with suspected violations of law; or

(5)    if you give us written permission.

Please refer to our Privacy Notice for additional disclosure information.

UNAUTHORIZED TRANSFERS

Consumer liability. Tell us AT ONCE if you believe your card and/or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or PIN, you can lose no more than $50 if someone used your card and/or PIN without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or PIN, and we can prove we could have stopped someone from using your card and/or PIN without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Contact in event of unauthorized transfer. If you believe your card and/or PIN has been lost or stolen or that someone has transferred or may transfer money from your account using information from your check without your permission, call or write us at Connecticut Community Bank, N.A., Customer Service Department, P.O. Box 309, Westport, Ct, 06880 or 203-319-6260 or toll free 877-331-2265. For After Hours notification for a lost or stolen ATM or Visa® Check Card, please call 1-800-472-3272

ERROR RESOLUTION NOTICE

In Case of Errors or Questions About Your Electronic Transfers. Call or write us at the telephone number or address listed below, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

(1)    Tell us your name and account number.

(2)    Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

(3)    Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

If the suspected error involves an unauthorized transfer initiated by use of your Visa® Check card, we will tell you the results of our investigation within 5 business days. If we need more time, however, we may take up to 45 days (90 days if the suspected error involves a new account, a POS transaction or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 5 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete the investigation. If we ask you to put your complaint or question in writing, we will not credit your account until we receive your information. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

With each question or error complaint, we will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

CONNECTICUT COMMUNITY BANK, N.A.
CUSTOMER SERVICE DEPARTMENT
1495 POST ROAD EAST
P.O. BOX 309
WESTPORT, CONNECTICUT 06881-0309

Business Days: Monday through Friday
Excluding Federal Holidays
Phone: (203) 319-6280

September 2009

Proud Divisions of Connecticut Community Bank, N.A. ®

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